Frequently Asked Questions
How can I place an order?
You may place an order either via the website, telephone, email or at a workshop/event.
How do I know my order has been placed?
When you click on ‘submit order’ you will get a 'thank you' notice to say that your order has been placed. You will receive an email to confirm your order within 48 hours (Tuesday following a Friday/Weekend/Bank Holiday) which will include details of how to pay... If you do not hear from us, please do drop us an email to email@example.com No payment will be made on checkout - please scroll down for information on how to pay for your order.
How long will it take before I receive my order?
You will receive an email to let you know if the products you have ordered are in stock or need to be added to the order for the next shipment from the USA. To avoid any additional delivery costs only complete orders are dispatched. Should you be in a hurry and happy to pay additional delivery costs for splitting an order do let us know and we will work out the costs - alternatively place as two orders. Details of dates for orders to be placed for the next shipment from the USA will be emailed and shared on request. Shipping from the USA should take between 21-30 days however a lot depends on couriers and customs. Should there be an unexpected delay you will be kept informed via email. Our aim is to ship all orders within 2 working days of receiving it from the USA. We thank all our customers for their patience and understanding in this matter.
Will you carry stock we can purchase straight away?
A large selection of the popular lines are held in stock. Please call or drop us an email prior to ordering if you wish to know if your complete order or any particular product you would like to order is in stock.
How much will be added for Delivery?
Delivery costs for p&p from Craft Memories to a UK mainland address is calculated on the total weight of your order. For any single order over 15kg and/or over £350 we will need to get a quote before confirming costs. All orders will require a signature on delivery. Please ask for delivery costs to the Channel Islands and Ireland. There maybe a small fee for orders collected.
How can I pay for my order?
You may pay for your order via cheque, bank transfer or cash on collection. If paying via cheque this will need to clear before sending your order or proof of address on collection.
Can I place an order by phone?
If you prefer you can call us on +44 (0)23 9224 0772 to place an order - please see below for office hours - this may vary slightly depending on commitments like shows so do check back here for details. We are unable to take payment over the phone.
How often do you send newsletters/updates?
We will aim to send a newsleter once a month with updates. Occassionally there maybe additional announcements, but we try to avoid sending unnecessary emails! We also update the blog and facebook page (Craft Memories - Creative Memories UK) regularly with information.
Help! I'm having a problem placing my order, what should I do?
If you are having any issues please email us on firstname.lastname@example.org and we will get back to you within 48 hours (Tuesday following a Friday/Weekend/Bank Holiday).
I hear you have a PopUp Shop and Monthly Workshop. Where will I find details?
We have a monthly workshop in Hampshire which you are very welcome to attend or visit. Places for the workshop need to be booked in advance. Dates are included in our newsletters or please email for more details.
How can I find more details about the PopUp Shop? Do you visit groups?
The PopUp Shop is available at our regular monthly workshops, we also travel around the UK visiting groups. Details of dates and places we are visiting are shared in our newsletters. You may contact us to arrange a visit. Please email for more details.
The office will be open 10am - 2pm Tuesday, Wednesday & Friday, 10am - 2pm & 5pm - 7pm Thursday and Saturday 11am - Midday. Should the line be busy it may be quicker to leave a message or email us.
We aim to reply to all calls/emails and confrim orders placed withing 48 hours (Tuesday following Friday/Weekend/Bank Holiday)